My 3 week 'tour' with the tinpot excuse for an outsourced solutionised call centre has finally concluded as the 'Census' campaign has now finished. A lot can be said about the operational and management side of this company however I do not really want to have myself end up on the end of a law suit so I will keep it zipped. All I will say is that queue stats come before customer service. Excellent trainer and excellent cannon fodder (the CSR's) pity about the pay rate.
Interview today with Telecom down at 'The Cube' for a management position within their Managed Services Department. Remuneration and perks sound great so I am keeping fingers crossed.
The end of daylight savings is sucking big time as my sleep is all buggered up with that and the night shift. Also its too dark now in the evenings for the BBQ mishes so it sux2bnz.
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